Connecting to CCNA's Dialup using Windows XP

Introduction
System requirements
Configuring Internet Options
Configuring New Connection Wizard
Testing your connection
Troubleshooting

Introduction

The following instructions explain how to configure Windows XP to connect to CCNA's Dialup service using the New Connection Wizard.

System requirements

The recommended system requirements are:

300 MHz or faster Intel Pentium or compatible processor
Windows XP Home Edition/Professional
128MB RAM or higher
56Kbps v.90 compliant modem

Configuring Internet Options

To configure Windows XP for a dialup service, you need to configure the Internet Options control panel and then run the New Connection Wizard.

To configure Internet Options:

Click Start button, then select Control Panel and Internet Options
(if in classic mode, select Settings first)
Click Connections tab
Click Setup button (see Fig.1)

Figure 1: The Internet Options properties window.

This will start the New Connection Wizard (see Fig.2).

Figure 2: The New Connection Wizard window.

Configuring New Connection Wizard

To configure the New Connection Wizard to connect to CCNA's Dialup service:

In the Welcome to the New Connection Wizard window, click Next button
Select first radio button labeled Connect to the Internet, and click Next
When asked how to connect, select Set up my connection manually, and click Next
Select Connect using a dial-up modem radio button, then click Next
In "ISP Name" field, type: CCNA then click Next
In "Phone Number" field, type: 403-774-5641 then click Next
In "User Name" field, enter your CCNA username (e.g., dcherry)
In "Password" field, enter your CCNA account password
In "Confirm Password" field, enter your CCNA account password
Click Next (see Fig.3)

Figure 3: The New Connection Wizard window configured for CCNA's Dialup service.

In the "Completing the New Connection Wizard" window:

Click the "Add a shortcut to this connection to my desktop" box
Click Finish button (see Fig.4)

Figure 4: The Completing New Connection Wizard window configured for CCNA's Dialup service.

Testing your connection

Once you have finished running the New Connection Wizard, your computer is ready to connect to CCNA's Dialup service.

To test your connection:

Double-click the CCNA shortcut on your desktop
In the "Connect CCNA" window, click the Dial button (see Fig.5)

Figure 5: The Connect CCNA window.

The modem will then attempt to connect to the CCNA's Dialup service. If successful a message will appear temporarily in the system tray indicating it is connected (see Fig.6).

Figure 6: The connected message in the system tray.

When you have connected successfully, you can begin using PPP applications such as your email client and web browser to obtain your mail or search the Internet.

To disconnect from a connection:

Double-click the CCNA shortcut on your desktop or the Connection icon in the system tray
In the status window, click the Disconnect button

If repeated dialup attempts fail, you may have entered your CCNA username or password incorrectly; re-enter your username and password and try again. If the CCNA username and password are correct, check the other settings.

To check your settings:

Click Start, select Control Panel, Network Connections, and CCNA
Right mouse click the CCNA Icon and click on the Properties button

If a dialup attempt connects and then quits or the connection is unreliable, your modem settings may need changing.

To check your modem settings:

Under the General tab, select modem and click Configure button

If you tried all the above changes but still cannot connect, contact CCNA.

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Created November 2006

Revised October 2009